eLearning

General questions

• I purchased a CIC, LTC-CIP and/or a-IPC course, why isn’t it on my Education Dashboard?
• What is APIC’s DUNS number?
• What is APIC’s course provider number?

Course payments

• Where can I download a receipt for my online course?
• Does APIC accept purchase orders for online courses?
• How can I pay with a credit card over the phone?
• I would like to get an invoice for an online course or group registration. Is that possible?

Webinars

• For how long can I access the webinar recording and its materials?
• Where can I download my webinar certificate?
• Where do I find the PowerPoint presentation from a webinar?
• I’ve already viewed the recording in full, but my webinar isn’t marked as complete. What’s next?
• After a webinar, how long does it take to post the on-demand recording?
• I registered for a webinar, but I haven’t received any login details. Where should I go to?

Technical issues with courses

• Technical issues with courses

Online courses

• Where can I download my online course certificate?
• How long do I have access to purchased online courses?
• My course isn’t marked as complete, but I’ve already finished all modules. What’s next?
• Where is the course discussion board?
• I purchased a course but it’s not showing on My APIC. Where does it go?

APIC Education Dashboard

• APIC Education Dashboard