Technical issues with courses

If you encounter the following issues as you’re taking a course such as:

• Loss of video/audio
• Module not launching/playing
• Frozen screen
• “Access denied” message

We recommend you try these troubleshooting steps:

1. Access your course using an updated version of Google Chrome browser
2. Clear your browser’s cookies and cache
3. Consider using headphones for better audio quality

If issues persist, you can email eLearning@apic.org with the course name and progress, a screenshot of the error message, and a description of what happened.