Technical issues with courses

If you experience any of the following while taking a course:

• Video or audio not playing
• Module not launching
• Frozen screen
• "Access denied" message

Try these troubleshooting steps:

1. Use the latest version of Google Chrome.
2. Clear your browser's cache and cookies.
3. Try using headphones for improved audio quality.

If the issue continues, email education@apic.org and include:

• Course name
• Your progress in the course
• A screenshot of the error (if available)
• A brief description of the issue