How to Change or Add a Company Administrator

Company Administrators can manage their organization’s APIC Organizational Membership roster.

To serve as a Company Administrator, an individual must:

• Have an active Company Administrator designation.
• Have an active APIC account under the organization.
• They do not need an active Organizational Membership assignment to manage the roster.

Add a new Company Administrator

Company Administrator access is managed by APIC.

If your organization needs to add a new Company Administrator:

1. Contact APIC and provide:
   • Organization name
   • Individual’s full name
   • Email address
2. APIC will add or activate the Company Administrator designation.
3. The individual can then sign in and access the Organizational Membership Roster.

What if the person is not yet an Organizational Member?

An active Organizational Membership assignment is not required to serve as a Company Administrator.

If they are not currently on the roster:

1. Confirm the individual has an active APIC account associated with the organization.
2. Contact APIC to request or activate the Company Administrator designation.
3. Once the designation is active, the individual can access the Organizational Membership Roster without occupying an Organizational Membership seat.

Remove Company Administrator access

If someone should no longer manage the organization’s roster:

1. Contact APIC.
2. Provide the individual’s name and email address.
3. APIC will remove or deactivate the Company Administrator designation.

Removing Company Administrator access does not automatically remove the individual from the organization’s membership roster.

If the person is also leaving the organization, they should be removed from the Organizational Membership roster separately.

Can a Company Administrator add another Company Administrator?

No.

Company Administrators can manage the membership roster, but they cannot grant Company Administrator access to other users.

APIC staff manages this designation.

Can an organization have more than one Company Administrator?

Yes.

More than one eligible individual may have Company Administrator access for the same organization.

Each administrator must have:

• An active APIC account under the organization.
• An active Company Administrator designation.

I have a Company Administrator designation but cannot access the roster

If you cannot access the Organizational Membership Roster, contact APIC.

APIC will verify:

• Your APIC account is active.
• Your account is associated with the correct organization.
• Your Company Administrator designation is active.

Need help?

Contact APIC if:

• You need to add a Company Administrator.
• You need to remove a Company Administrator.
• A Company Administrator cannot access the roster.
• Your organization needs to change its primary roster manager.